We make sure everyone has the right answers they need. Feathercap's success metrics add to our understanding of which page, which sentence or snippet of video will best answer each person based on their previous behavior. These metrics are indicators of curiosity, confidence and ultimately success in each person. For example:
- When did they ask a question, view the answer and surrounding content?
- How often? Compared to their peers?
- How quickly did they jump from one answer to the next?
- How difficult is the content?
- How long will the available content still be useful in relation to role & tenure.